System Analyst

About the role

Key Responsibilities • Manage and direct the day-to-day operations of IT services; • Manage outsourced vendors and in-housed contractors to meet the delivery and operation needs of IT services; • Manage change request, service request and production support issues and ensure service levels are met; • Review system designs and technical specifications to ensure all requirements are captured to meet system objectives • Review post production issues and identify root cause and work with vendors on preventive measures; • Plan, execute and support system implementation, software/hardware upgrades and security patches; • Manage the verification of software patches and upgrades for applications; • Measure, monitor and continuously improve performances of IT services; What we are looking for: • Bachelor or higher degree in IT or equivalent • At least 3 years of relevant experience in application production support on Java and .NET applications in both Unix and Windows operating environments; • Experience in incident management, problem management, release management, root cause analysis and deployment; • Understand SDLC and experience working with business users, various IT teams and vendors; • Knowledge of web languages (e.g. HTML/CSS, JavaScript); • Familiarity with databases (e.g. Oracle, Microsoft SQL) and application servers (e.g. IIS, WebSphere Application Server); • Positive attitude and able to work under pressure; • Excellent technical troubleshooting skills; • Self-driven, creative and team-oriented person with good interpersonal skills; • Sound understanding of the technical aspects of systems integration in an environment with diverse technology; • Strong communication skills and ability to influence to gain consensus from multiple stakeholders when required; • Possess strong information acquisition, analytical and problem solving skills; • Good organization skills and able to work with minimal supervision in a rapidly changing environment; • Certification or formal training in ITIL will be an added advantage