Low Code Engineer - Salesforce Architect

About the role

Key Responsibilities Technical Solutioning & Architecture • Design end-to-end Salesforce solutions covering data model, security, automation, and integration architecture • Translate business requirements into scalable, maintainable technical designs aligned with Salesforce best practices and platform limits • Own architectural decisions across Service Cloud, PSS, and OmniStudio implementations, ensuring solutions are fit-for-purpose and future-proof • Conduct technical design reviews, code reviews, and enforce governance and quality standards across the squad • Identify technical risks early and define mitigation strategies before they impact delivery Delivery & Squad Leadership • Lead a squad of developers, QE, designers through the full delivery lifecycle — from solution design to deployment and hypercare • Break down complex requirements into deliverable sprints/workstreams and manage delivery timelines • Act as the primary technical escalation point for the squad, unblocking issues and making pragmatic trade-off decisions • Coach and mentor junior/mid-level developers on Salesforce architecture principles and coding standards • Collaborate with Project/Delivery Managers to ensure scope, timeline, and quality stay aligned Service Cloud & Public Sector Solutions (PSS) • Architect and implement Service Cloud solutions including case management, omni-channel routing, knowledge management, and entitlements/SLAs • Apply PSS-specific capabilities (e.g. Public Sector Case Management, Action Plan and etc) to government or regulated-industry use cases • Ensure solutions meet compliance, security, and audit requirements typical of public sector or highly regulated environments Omni Studio • Design and build OmniStudio artifacts — OmniScripts, FlexCards, Integration Procedures, DataRaptors — for guided, low-code process automation • Establish reusable OmniStudio patterns and governance standards for scalability across projects • Make sound build decisions between OmniStudio, Flow, and Apex/LWC based on performance, maintainability, and complexity System Integrations • Design and oversee integrations between Salesforce and external systems (e.g. identity providers, middleware, legacy government systems) • Apply appropriate integration patterns — REST APIs, MuleSoft, Platform Events, external services, SCIM based provisioning — based on volume, latency, and security needs • Ensure integration solutions are secure, resilient, and support enterprise identity/governance requirements (e.g. External Client Apps, OAuth flows) Large-Scale Delivery • Bring a proven track record of successfully delivering large, complex Salesforce programs (multi-team, multi-phase, or multi-agency/multi-business-unit in scale) • Manage technical debt and platform scalability proactively across long-running programs • Contribute to CoE (Centre of Excellence) playbooks, architecture standards, and reusable delivery frameworks where applicable Required Qualifications • Minimum 7 years of hands-on Salesforce experience, with demonstrated experience in an Architect or Technical Lead capacity • Strong expertise in Service Cloud (case management, omni-channel, knowledge, entitlements) • Hands-on experience with Public Sector Solutions (PSS) or comparable regulated-industry Salesforce implementations • Proven expertise in OmniStudio (OmniScripts, FlexCards, DataRaptors, Integration Procedures) • Strong command of Apex, Lightning Web Components (LWC), Flow, and core platform architecture (security model, governor limits, sharing/visibility) • Demonstrated experience designing and delivering system integrations (REST, middleware, identity/SSO provisioning) • Track record of leading squads/teams to deliver projects on time and within scope • Proven experience delivering large-scale, complex Salesforce programs • Strong stakeholder management and communication skills — able to translate technical concepts for non-technical audiences Preferred Qualifications • Salesforce certifications: Application Architect, System Architect highly regarded • Experience with MuleSoft or other enterprise integration platforms • Experience with Salesforce Shield (encryption, event monitoring) • Experience contributing to or building a Salesforce Centre of Excellence (CoE), including governance playbooks and platform standards • Familiarity with CI/CD and DevOps practices for Salesforce (SFDX, sandbox strategy, release management)